Buying Tickets

What is included with my ticket?

 

Weekend Passes grant admission to the festival and all of its programming, as well as access to our free shuttle. You’ll have access to two stages of music, a swimming pool, yoga, food vendors, and much more.

Why are there different prices for the same pass?

 

The price goes up as the festival nears, so the earlier you buy your pass, the cheaper it will be.

Can I buy tickets using a Moroccan credit card?

 

Yes, tickets can be purchased with a Moroccan credit card through ticket.ma.

What is the refund policy?

 

There are no refunds or exchanges. Oasis is a rain or shine event and artists are subject to change.

How do I change the name on my ticket?

 

If you purchased your ticket through Paylogic, you should have received an email with the direct link where you can personalize your tickets. If you do not receive your ticket(s) within 24 hours of personalizing them, please contact the Paylogic Customer Service at customerservice@paylogic.com.

 

If you need to change the name on your ticket(s), you can do so by following this link, but please note that a service fee of €15 will be charged for each ticket.

 

For all other ticketing outlets, please contact their customer service directly.

Who do I contact if I have a problem?

 

Paylogic
customerservice@paylogic.com

 

Festicket
helpdesk@festicket.com or visit their support page.

 

Resident Advisor
Visit their FAQ page or contact them directly.

 

Ticket.MA
+212 (0)6 69 26 77 09
+212 (0)6 62 78 26 62

Travel + Lodging

Where to Fly Into

 

Marrakech Menara International Airport (RAK) is the main airport serving the Marrakech region and should be your first choice when attending Oasis. Casablanca Mohammed V International Airport (CMN) is around 3 hours away by car (longer by train), but it is the busiest airport in Morocco and your next best choice. More information about both airports can be found on our Airports page.

 

For information about getting around Morocco, local customs, visas, and more, visit our Essential Info page.

Where To Stay

 

Hotel packages from Festicket will be available soon.

Wristbands + Cashless

All attendees will receive an RFID wristband. These wristbands are how you enter the festival each day, and will also be your method of payment for all food, drinks, and activities offered on-site.

Official Wristband Policy

 

All sales are FINAL – no refunds and no exchanges.

 

To pick up your wristband, you will be required to show government-issued photo identification that matches the name printed on the ticket(s). You must be at least 18 years old to attend the festival.

 

You need a valid ticket to receive your wristband. All tickets have a unique barcode that will be scanned at the box office. Duplicate or counterfeit tickets will not be accepted.

 

Our staff will place wristbands directly on the wrist of each person. The box office will not distribute loose wristbands.

 

Wristbands cannot be scanned for entry more than twice each day.

 

Wristbands are non-­transferable and non-exchangeable.

 

Wristbands will not be replaced if lost or stolen.

 

Wristbands will be treated as void and confiscated if stretched, tampered with or removed.

 

All ticketholders must pass through security and bags are subject to inspection. Prohibited items will be confiscated.

 

THERE ARE ABSOLUTELY NO EXCEPTIONS TO THIS WRISTBAND POLICY.

Cashless

 

Oasis is a cashless festival, which means your wristband is the only payment method accepted for all on-site transactions. There are two top-up points on-site where you can purchase credits to spend at Oasis. These top-up points take cash (Dirhams, Euros, Dollars, and British Pounds), and credit cards. ATMs are located at the reception, next to the merch store.

Contact

If you wish to contact us about artist bookings, please fill out the bookings form.

Fill out my online form.

This information pertains to the 2017 edition. Relevant details will be updated as new information becomes available.