TICKETING FAQ

What is included with my ticket?

Opening Party tickets grant admission to our event on Thursday night,  as well as access to our free shuttle, a swimming pool, food vendors, and more. These tickets do not include access to the festival from 15-17 September; if you would like to attend the festival, you can purchase weekend passes HERE.

Why are there different prices for the same pass?

The price for goes up as the event nears, so the earlier you buy your pass, the cheaper it will be.

Can I buy tickets using a Moroccan credit card?

Yes, tickets can be purchased with a Moroccan credit card through ticket.ma.

Can I buy a hotel room with my ticket?

Visit our packages page to browse hotel packages via Festicket.

Are there other outlets where I can buy tickets?

Tickets are currently available via ticket.maFesticket and Resident Advisor. We will list additional outlets as they become available.

When and how do I get my wristband(s)?

When you get to the festival, you will need to exchange your ticket for a wristband at the Box Office. Each ticket has a unique barcode which will be scanned. Tickets can only be scanned once, and no duplicates will be accepted.

You will be asked to present a government-issued ID that matches the name on the ticket(s) and proves that you are at least 18 years old. Wristbands will not be released if the name on the ticket does not match the name on the wristband.

What is the refund policy?

There are no refunds or exchanges. Oasis is a rain or shine event and artists are subject to change.

Who do I contact if I have a problem?

Paylogic
customerservice@paylogic.com

Festicket
helpdesk@festicket.com or visit their support page.

Resident Advisor
Visit their FAQ page or contact them directly.

Ticket.MA
+212 (0)6 69 26 77 09
+212 (0)6 62 78 26 62